Frequently Asked Questions
Simply fill out the enquiry form on our Contact Us page. Upon completion of the form, you will receive an automated email response asking you to reply to a series of questions. This helps the team better understand your interest and requirements. Following your response, a member of the D3O team will get in touch with you.
Care should be taken to ensure the shape of D3O products is retained at all times. D3O products should not be folded, bent, squashed, stretched, twisted or distorted other than during the integration of the products into a pocket. Please refer to our handling and packaging instructions for further information.
No. D3O is a business-to-business company that supplies partners worldwide with D3O solutions for integration into their product ranges. The partner brands then sell finished products to retail. D3O does not directly supply to distributors for brands.
To find out which approved partner brands you can buy D3O products from, please visit our partner brands page.
D3O impact protectors are inherently soft and flexible. Because of their high-performance levels, they can also be lower profile and less bulky, making them more comfortable to wear. D3O delivers the best protection on the market and consistently outperforms traditional foam-based protection.
Washing: As a general rule, it is recommended that D3O protectors are removed carefully from the garment and wipe-cleaned only, using a damp cloth. End-users should check the garment/label for further information.
Storage: D3O products should be stored at room temperature, in a ventilated dry place, and out of direct sunlight. It is strongly advised not to store D3O products under heavy objects or in extreme temperatures. Never fold your D3O product.
For more details on caring for D3O products or materials, please read our consumer care instructions . We recommend that you also look at any relevant individual product data sheets as care instructions may vary depending on the application.
Most D3O materials show little to no degradation under conditions associated with typical applications, but we recommend testing for each application. However, small discolouration of the orange may be observed.
No. D3O focuses on materials suitable for blunt trauma impacts, shock absorption and vibration damping. These materials in isolation are not bullet or stab-proof.
D3O offers a range of grades, some of which do not react and some of which may swell. Please contact us for further information.
D3O materials have not been developed or tested for biocompatibility. Please contact us for further information.
The business management system within D3O is certified to ISO 9001 2015, ensuring sustained customer satisfaction during product realisation, delivering services and providing support functions that meet customers’ needs and expectations.
In order to ensure that D3O products are manufactured to the highest quality, D3O has a team of Engineers and QC Inspectors in the UK, US and Asia, working directly with our suppliers daily.
D3O ensures that suppliers complete sufficient checks throughout the manufacturing process to ensure all physical properties and visual standard of the parts are acceptable.
This is controlled through steps detailed in the D3O Process Control Plan, a document created to detail all of the quality control stages in the manufacturing process, from the arrival of raw materials to the outbound inspection of D3O components.
As part of the process, in addition to the in-process manufacturing checks, samples are selected at random on a weekly basis for further performance analysis in the D3O Testing Laboratories.